About eSOON

eSOON is the number one contact center solution provider in Greater China with more than 200 enterprise customers served by 270 employees located in 14 regional offices, and has achieved a solid annual business growth rate of 40%. Outside China, eSOON operates in Europe via our Rotterdam, Netherlands office, and we plan to set up offices in North America, Japan, and other Asia Pacific countries over the next twelve months.


eSOON Moto

At eSOON, we build our organization around customers, and the “ABC” company motto is deeply rooted within our business development and daily operations.

The “A” expressions - “Attach to market”, “Adhere to customer”, and “Apply in value” tie us closely to customers for their immediate demand fulfillment and business innovation delivery.
“Believe CRM”, “Behold CRM”, and “Behave CRM” values are our persistent approach to research, develop, and perform every aspect of the CRM domain.
Finally, “Creativity”, “Cooperation”, and “Conformity” are our kernel working spirits for uncompromising excellence.


eSOON Briefing

Since eSOON’s incorporation in 1999, we have been focusing exclusively on the Customer Relationship Management (CRM) domain, with emphasis on the contact center area where strong technical capabilities and practical business know-how are required to handle customers’ frequent and dynamic requirement changes. To ensure our mission statement, “create an easy IT paradigm for businesses” can be achieved with 100% project success, we recruited experts with different skills and domain knowledge to create comprehensive solution sets suitable for various industries. Our robust solutions are presented to customers via the award winning EZactor and Genesys product suites, our highly skilled technical and business consulting teams, and valuable insights and recommendations from existing customers with their true hands-on experience.

Solutions

Based on superior Genesys CTI platform and its supported infrastructure, eSOON offers EZactor, its state-of-the-art CRM solution suites from three integration aspects: (1) the front-end applications platform and tools; (2) the back-end process engine and gateways; (3) the industry and domain specific solutions embedded with best business practices from either routine operation or strategic business execution perspectives.

Different from other CRM vendors which are focusing on middle office applications such as sales force and help desk which require less real-time treatments and on-line dynamic changes, eSOON offers EZactor to help enterprises to cope with dynamic but mission critical on-line customer interactions, to create achievable integration paradigm for all applications legacies, and to empower end-user and IT people with tools and component containers for fast development and deployment.The key statement - EZactor covers full CRM spectrum (Interaction, Collaboration, Analytical) and is the easiest solution for enterprises and SI partners.

Based on web and java technologies as well as multi-tier network and applications framework, EZactor can be deployed alone or with Genesys suites (NRS, GVP) on Centrex or IP network as ASP solutions. Current eSOON and China Telecom is cooperating to offer this added value alternative to enterprises in China.

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