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A tool used to design reports and perform data analysis. By perfectly integrating EZ-Contact and EZ-Campaign, EZ-Scope makes sure that managers have all relevant reports at their fingertips. The statistics resulting from continuous analyses of the contact |
| center’s operational activities allow decision makers to evaluate and improve the performance of the contact center effectively. |
Function Features
Visual report designer
Through Graphical User Interface (GUI), IT department can easily design reports. The built-in layout and design control elements.
Create Profitable Segments with Integrated Analytics
Flexible segmentation of customers into different groups based on age, gender, consumption behavior, credibility, preferences and relationship. Each segment is stored as template once registered in the system and can be re-used for modification or future benchmark.
Master of Report Format Generation
Automatically generates pre-defined reporting at specified time interval according to users’ requirements. The report generation acts as the standard for integration with sales information, evaluation of the performance and strategy analysis.
Decision Support
E Dynamically provides the management with campaign results to facilitate better decision-making. Managers can modify the historical database as much as they like, browse the online real time reporting and set the generation cycle time.
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