|
|
 |
 |
EZactor Suite has Inbound Response Solution(IRS) for inbound activity.
|
Main feature of EZactor Inbound Response Solution |
Communication Tools |
Softphone |
| Email |
| Chat |
| Cobrowse |
| Call back |
| Fax |
| SMS |
| Postal mail |
| Contact Center Functionality |
Personal Home Page |
| Customer Data Inquiry/Update |
| Intelligent Dialogue |
| On-Line Operation Tool |
| Contact History |
| Messaging (Bulletin, Marquee, etc.) |
| Agent Awarding |
| Call Reporting |
| Campaign Management |
| Call List Management |
| Agent Assignment |
| Hot Number Management |
| Exclusion Management |
| Sales/Service Reporting |
|
|
|
|
Service
